FAQs

As an online business we accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa. We do not accept cheques or cash.

It is normally not possible to cancel or amend an order once placed, although we always do our best to assist where possible. Please contact our Customer Support Team on +44 (0)117 2870103 (Mon – Fri 9am to 5pm | UK time) or e-mail support@mynv.com

We offer fast and free shipping on UK orders over £40. You will receive a courtesy message once the order has been dispatched and you can monitor the items progress online. Our delivery options can be found here.

We usually allow 1-2 working days for delivery in the UK. The Royal Mail Tracked 24 service that we use includes full online tracking so you can monitor the items progress. Delivery timescales for the EU and Rest of the World can be found here.

We do not currently offer guaranteed next day delivery, but we use the Royal Mail Tracked 24 service. We aim to have all orders delivered within 2 working days. Full online tracking is available so you can monitor the items progress.

Yes, no problem. Provided the item is within 30 days of receipt of your order and is in ‘as new’ condition with hangtags still attached, you can return it to us for a full refund. The monies will be credited to the same card that the initial payment was taken.

This means that the product is unused and is in the same condition as when you received it from us. Swing tags must still be attached and the original packaging retained. If the product shows any signs of use (stains, hairs, creases, odours) then we will not be able to restock it and consequently not be able to accept it for refund. In such circumstances, the item will be returned to you.

You should should complete the Returns or Exchange Form that was included with your order. If you have not got this form, please email us at support@mynv.com, quoting your Order ID and we will send you a copy. Return the product and the completed Return or Exchange Form to:

MyNV Ltd

[HERE]

470 Bath Road

Bristol

BS4 3AP

Yes. Exchanges are permitted provided the item is within 30 days of receipt of your order and is in ‘as new’ condition with hangtags still attached, you can return it to us for a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. For all items returned for exchange, postage costs fall to the customer. Correctly returned products will be exchanged within five working days from date of receipt and returned to you at our expense.   

For all items returned for refund or exchange, postage costs fall to the customer. For all items retuned as faulty, and accepted as so by us, the postage costs will be reimbursed by MyNV to the customer at a rate equivalent to Royal Mail Recorded Service (UK customers) or Royal Mail International Signed for Service (International Customers).

If applicable, the monies related to a refund will be credited to the same card that the initial payment was taken within 5 working days.

Yes, no problem. Provided the item is within 30 days of receipt of your order and is in ‘as new’ condition with hangtags still attached, you can return it to us for a full refund. The monies will be credited to the same card that the initial payment was taken.

We know that the right fit is so important when choosing your sportswear. Our detailed size guide can be found here. Measure your body as described and then choose the corresponding product size.

Currently we only sell full length leggings, but we intend to expand our collection in the coming months.

Our bras have an innovative triple layer design to fully support your work out. We don’t believe that women should fit into the same mould and this should be the same for bras. For this reason, we don’t use moulded cups but utilise a cut-and-sew method for natural shaping and comfort.

We source all of our fabrics very carefully and each of our products has specific washing guidelines which can be found on the product pages. We do not recommend the use fabric conditioners with any of our products. Our product care guide can be found here.

MyNV believes strongly in protecting our customers’ personal data as well as your own, and understands that doing so is critical to preserve your trust and confidence. Click on these links to find out more Privacy Policy and GDPR Compliance.

All payments made on the mynv.com website are encrypted using secure technology and your card details are not retained or visible to MyNV employees, or conveyed to any third parties.

MyNV Ltd is a registered company in England and Wales with Company No: 10552898 | VAT No: GB279515171 | EORI No: GB279515171000. 

Registered Office Address:

MyNV Ltd
Tamarisk House
Burton Row
Brent Knoll
TA9 4BW

Business Office Address:

MyNV Ltd
[HERE]
470 Bath Road
Bristol
BS4 3AP

Our customer support team are always here to help, please e-mail by e-mail support@mynv.com or call 0117 2870103 (Mon – Fri 9am to 5pm | UK time).

Alternatively, you can write to us at:

MyNV Ltd
[HERE]
470 Bath Road
Bristol
BS4 3AP

If for any reason you are dissatisfied with the service that you have received, please do contact us either by e-mail support@mynv.com or call call 0117 2870103 (Mon – Fri 9am to 5pm | UK time).

Alternatively, you can write to us at:

MyNV Ltd
[HERE]
470 Bath Road
Bristol
BS4 3AP