RETURNS & REFUNDS
We hope you love your MyNV purchase, but if you’ve changed your mind, no problem.
Exchanges or Refunds
Provided the item is within 30 days of receipt of your order and is in ‘as new’ condition with hangtags still attached, you can return it to us for a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. Please follow the instructions under 'Returning Your Order’ section' below. Please note that to considered ‘as new’, the product must be unworn and in a re-sellable condition with all hangtags and swingtickets attached. In instances where a product shows obvious signs of use, it will not be accepted and will be returned to the customer.
Items that are damaged as a result of excessive or long-term usage are not considered to be faulty. If you have damaged your product by accident, or through sustained and long-term use, then please contact us as it is likely that we'll be able to repair it for you at a small charge.
If a faulty item has been worn, it must be clean and freshly laundered before being returned. All dirty or unwashed worn garments will be returned to the customer.
When returning goods purchased using a discount or offer or as a bundle, we will adjust the refund accordingly if you fall below the discount/offer/bundle threshold or conditions, as that discount or offer will no longer apply.
Our commitments in this returns policy apply only to the original purchaser who ordered directly from us at www.mynv.com.
If applicable, the monies related to a refund will be credited to the same card that the initial payment was taken from within 5 working days.
Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Faulty items will be replaced, repaired or refunded at the discretion of the MyNV Customer Services team following evaluation. Where economically viable, we will always seek to repair an item, at our cost, as a first resort. In instances where this is impractical, we will opt to swap your faulty product with a like-for-like replacement. In the event we are out of stock, we will refund you the cost of the product in full. In all instances where manufacturing faults are identified, the customer's return postage costs will be refunded.
Returning Your Order
To return an item, please complete the Product Return Form that was included with your order. If you do not have this form, please email us at email@example.com, quoting your Order ID, and we will send you a copy. Return the product and the completed Product Return Form to:
470 Bath Road
For all items returned for refund or exchange, postage costs fall to the customer. Correctly returned products will be exchanged within five working days from date of receipt and returned to you at our expense. For all items returned as faulty, and accepted as such by us, the postage costs will be reimbursed by MyNV to the customer at a rate equivalent to Royal Mail Recorded Service (UK customers) or Royal Mail International Signed For Service (International customers).